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Terminology Index is sharing with our readers the terminology used in and around the entertainment industry.Listed below are terms and phrases used by the media to describe shows, events, concerts, and special events, enjoy.

Below are the common terminology used when buying tickets. These are broad terminology explanations and individual venues around the world might vary slightly. Please check the web site you buy tickets from before purchase.

Advanced Ticket Purchases:

Usually discount ticket sellers have only the right to sell for the day of the event. This is how venues get rid of the least desirable seats that are unsold. Some ticket sellers can offer discounted tickets into the future, some a few days, some a month or more into the future at the discount price. This is rare and good for the buyer since they can plan their entire event a month or two months into the future at a discounted price.

Age Requirements:

Many events have a minimum age to attend. Often events do not want crying infants interrupting the event, so they place a minimum age to attend. Also, many events are designed for adults. Some events might include alcoholic drink specials. Please check the minimum age on every event before you buy a ticket. For example, an event that offers alcoholic drinks, it is your responsibility to prove minimum age, and if you cannot prove you are the minimum age you will not be allowed entry. Your ticket will be forfeited and you will be out the money.

Box Office Fees:

In many venues the box office is not owned by the venue. I realize this sounds hard to believe, but it is true. A venue allows a company to occupy the box office and in return they operate the box office and collect a fee to pay their employees and equipment. Often this box office fee cannot be discounted. Box office fees can range from a couple dollars to many dollars depending on the greed of the operators of the box office.

Confirmation / Confirmation Code:

After buying a ticket you should receive a form of confirmation. In today’s electronic world, this is usually an email confirmation and / or a confirmation displayed on your computer screen. The confirmation code is a unique code, usually a combination of numbers and letters to assure no duplication of a ticket sale. In efficient operations once you have the confirmation code all is needed is to appear on the day of the event about an hour prior to starting time and deliver to box office your confirmation code and photo ID to gain entry.

Dinner Shows:

Years ago it was very common to see many shows offer a dinner during the show itself. Today this is rare. Dinner shows today are very popular and offer great value, but they are seldom offered at a discount. Sometimes as a special gimmick to entice buyers to shows with poor attendance a ticket seller will offer a discounted meal with a ticket that can be used prior or after the show. Be careful with these type of offers. Some are fine and good value, but many are just ways to sell less than desirable tickets and sub average restaurant meals to the unknowing buyer.

Event Cancellation:

When dealing with live performances, often a key performer becomes ill and cannot perform. In those cases the ticket buyer is eligible to obtain a full refund, or change to another night performance. When a ticket buyer does not buy from an authorized venue seller, they may have trouble getting a refund.


Fees on a ticket are the most highly abused item connected to selling tickets to any event. Often companies have developed all types of “special” fees that are placed on top of the cost of the ticket. These “special” fees can consist of: convenience fee, printing fee, mystery taxes that really do not exist, credit card surcharge fee, additional box office fees, city and state taxes that do not apply to tickets, service fees, and a wide array of other mystery fees that some companies charge so they can obtain more profits.

Gift Purchases:

Many of the sophisticated or direct resellers of venue tickets allow you to buy tickets for a friend, relative or any other reason. Usually at time of purchase, the ticket company will ask you to provide a first and last name of the gift person. The gift person you will have to give them your confirmation code which will allow them to provide to box office along with their photo ID. The gift person is under the same rules of the ticket purchase even though they did not buy the ticket.

LET Tax:

In Nevada, there is a LET tax, which stands for Live Entertainment Tax, which is 10% of the base ticket price charged to the customer.

Photo ID:

This form of ID can be any form of identification with your photograph on it issued by a state or government. Anything from a drivers license to a passport is acceptable to be used to prove age and to prove who you are to pick up tickets with your confirmation code. The venue box office wants to make sure they are handing out tickets to the rightful buyer. No ID, no tickets will be given to you even if you were the correct buyer. The box office has rules and you must abide by them. Please remember we are referring to valid ID’s. Expired ID’s are of no use and will not be used as a form of identification.

Refunds / Exchanges / Cancellation Policy:

Ticketing is not like buying a shirt. Live entertainment cannot be reproduced or put on hold to wait for someone. Most venues when they discount a ticket removes the right for exchanges or refunds. When buying discount tickets, make sure you have the right date and time. Read the Cancellation / Refund policies posted on any reputable company web site before buying tickets.

Seat Assignment:

Seat assignments were very popular years ago or for expensive events. However, in Las Vegas and other cities that deal with large number of ticket buyers, they sell tickets by the section. This means you buy a VIP ticket, you will be seating in the VIP section but no seat is assigned. The reason no seat assignments works so well for the venue is when the venue opens the doors for people to be seated, first come first server is applied and the people there first sit closest to the front of the section they bought. Those arriving late sit in the back part of the section they bought. In Las Vegas venues were getting hundreds of people arriving at the box office 5 minutes before a show started and there is no way all those people could be seated in an orderly fashion. So, they seat the people arriving an hour early in the front and continue filling the auditorium to the back as it gets closer to the event starting time. This eliminates hundreds of people all arriving 5 minutes before event start time and rewards the early birds who get a better seat. Yes, if you pay retail it is still possible to get an assigned seat in some venues, but not in all.

Seating Chart:

When a venue has more than one class of tickets offered, such as VIP, General Admission, Preferred Admission, etc., often the venue supplies to the ticket buyer a view of the venue and where each section is located within that venue. When a venue has open seating, or all one type of ticket, they may not offer a seating chart.

Starting Time Show / Event:

This is the time of day that a particular event or show will begin. Please remember, it is your responsibility to be on time. Performances do not wait on ticket buyers. IF you come late to an event you have a ticket for you risk being not allowed to enter and remember there is no refunds. Starting times are not negotiable. Just because you did not plan accurately to attend an event on time is no concern of the event.


Originally a paper version allowing the bearer to enter an event. Today, often tickets are electronic emails which contain a confirmation. The base price for entry into an event is known as the base ticket price. Often a ticket will have a tax and/or a box office fee added.

Ticket Fraud:

It takes no skill to make a paper copy of a confirmation code and try to obtain access to an event. Be prepared to spend some time with the police. Almost all box offices have a very dim view of anyone trying to cheat them without paying correct entree fees to an event. Most box office standard policy is to call the police and let them sort out how a duplicate confirmation code has been presented to the box office. Depending on the cost of the tickets, this can become a serious offense and many people are in jail today over what they thought was a great way to get free entry.

Ticket Regular Price:

This is the REAL value assigned by the venue to sell their tickets. Often this price is highly abused and inflated by questionable ticket resellers. It is smart to know what the retail ticket would cost at the box office before you fall pray to a person wanting to inflate the real cost to make you think you are getting a bargain.

Ticket Taxes:

Contrary to other businesses customary practice, at this time, a ticket has no sales tax. When buying tickets in Nevada, there is a LET tax, which stands for Live Entertainment Tax, which is 10% of the base ticket price charged to the customer.

Ticket Type / Classification:

Often a venue offers more than one type of ticket. In larger venues they may break their venue seating into sections, such as VIP, Preferred, General Admission, etc.. As a standard rule, the closer you sit to the stage the more the seats cost. Some events offer general seating which means they have only one type of ticket.


This is the name of the location where the event will take place. A venue can be an auditorium, a theater, an outdoor festival, a tour bus, or a myriad of other places.

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